Rely on a proven methodology to achieve your objectives
You are accompanied by HRIS project managers and our business experts who know that responsiveness, empathy, respect for deadlines and quality are essential. To respond effectively to your challenges, we have developed two methodological approaches to move forward according to your priorities.
Questions will allow you to choose the deployment methodology that suits you best.
Questions will allow you to choose the deployment methodology that suits you best.
To be aligned with your expectations, we validate at the start of the project :
Desired deployment date?
The expected level of customization (lexicon used, visuals, user notifications, etc.)?
1st methodology :
"Fast Track"
"Fast Track"
2nd methodology:
"Tailored Track"
"Tailored Track"
Our experts at your side
You are never alone at Neobrain. Once the project is delivered, our Customer Success teams take over to ensure your satisfaction, strengthen the adoption of your users and develop the uses of your platform. Regular exchanges are planned to collect your expectations, and thus contribute to the evolution of your platform.
As a true partner, you are supported over time by a dedicated and unique contact.
As a true partner, you are supported over time by a dedicated and unique contact.
A responsive and attentive customer service
Our Customer Care team is on hand to answer any questions you may have about using the platform.
You can ask your questions bye-mail or directly from your platform, and our Knowledge Base is regularly updated with new articles, tutorials and best practices.
The Customer Care team is also available to answer your questions in French, English, German and Spanish.
You can ask your questions bye-mail or directly from your platform, and our Knowledge Base is regularly updated with new articles, tutorials and best practices.
The Customer Care team is also available to answer your questions in French, English, German and Spanish.
An active community to share, be inspired and innovate together
Workshop
Throughout the year, we organize workshops on a theme related to your issues.
Your feedback and suggestions help us to optimize the solution to initiate innovative and efficient product developments.
Every year, we invite our customers to an event ound a unifying theme and sharing with a renowned guest of honor. Our product teams present our roadmap and upcoming innovations.
It is also a unique moment to share with our HR community, exchange best practices and meet our R&D teams.
Customer event
Newsletter
Every month, we announce the new features available on our platform.
Our Customer Success team is then at your disposal to discuss these new features and enlighten you on these uses.
Webinars
Sharing and feedback are also planned during dedicated Webinars where our customers come to testify. Concrete insights are offered around proven cases of use. Find all the keys to help you achieve your objectives in the context of your HR strategy.
Product webinars are organized throughout the year to present the latest innovations in the platform.
Honouring
We are committed to sharing your successes by inviting you to conferences: a great opportunity to share your feedback with your peers in a friendly setting.
We also share our clients' successes at prestigious awards ceremonies.