PwC US – Deploying a Talent Marketplace at Scale
Success story

Client Background

PwC, a leading professional services firm, employs over 75,000 individuals across the United States and Mexico. The firm distinguishes itself with its “human-led, tech-enabled” vision, placing people at the heart of its strategy while leveraging the latest technological innovations.

In response to the rapidly evolving consulting and professional services sector, PwC has identified a key priority: becoming the leader in talent development within its industry. This ambition is set against a backdrop where skills are rapidly changing, and the ability to identify, develop, and mobilize talent is becoming a decisive competitive advantage.

The identified challenges

This new digital HR environment aimed to achieve five key objectives:

1. Break down traditional silos between business units.
2. Provide better visibility into skills and opportunities.
3. Create a platform that allows employees to showcase their talents.
4. Develop a data-driven approach to skills management.
5. Optimize talent allocation on a large scale.

The uniqueness of the project lay in its innovative approach: instead of waiting to build a comprehensive skills repository, PwC chose to move forward with available data to accelerate transformation.

Our approach‍

Selection Criteria:

• An agile solution capable of evolving with organizational needs.
• Robust AI technology for skill inference.
• Seamless integration with the existing ecosystem.
• A natural and intuitive user experience.

The Neobrain Solution: An Intelligent Talent Marketplace

For Employees:

• Automatic identification of skills based on their experiences.
• Personalized recommendations for professional opportunities.
• An intuitive interface aligned with natural workflow processes.

For HR Teams:

• An AI engine to infer the skills required for positions.
• Intelligent matching between profiles and opportunities.
• Predictive analytics to anticipate skill needs.

For Managers:

• An overview of their teams’ skills.
• Tools for talent development.
• Strategic skill planning capabilities.

Results

Adoption:

• Over 35,000 employees out of 80,000 have visited the Marketplace.
• 10,000 active monthly users.
• High employee engagement in seeking opportunities.

Organizational Impact:

• Successful transformation towards a skills-centric organization.
• Enhanced visibility of career opportunities.
• Reduction of organizational silos.
• Acceleration of internal mobility.

Key Success Factors:

• Top-level support with CEO sponsorship.
• Strong stakeholder buy-in.
• Passion and commitment from the project team.
• A progressive and pragmatic approach.

Next Steps:

• Deployment of a more structured job architecture and ontology.
• Launch of a new learning platform.
• Strengthening the skills-centric approach.
• Expanding generative AI capabilities for an even more natural experience.

This partnership between PwC and Neobrain illustrates how an innovative approach to talent management, combined with advanced AI technology, can transform how a global organization develops and mobilizes its talent. The success of this project underscores the importance of a clear vision, committed leadership, and appropriate technology in achieving large-scale transformation.