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An experienced team by your side

Our teams rely on best practices to ensure a timely deployment, and HR organizations prepare their future with peace of mind. Present at each key stage of your project, you are accompanied and supported to optimize the adoption of your solution and ensure your success.

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Rely on a proven methodology to achieve your objectives

You are accompanied by HRIS project managers and our business experts who know that responsiveness, empathy, respect for deadlines and quality are essential. To respond effectively to your challenges, we have developed two methodological approaches to move forward according to your priorities. Questions will allow you to choose the deployment methodology that suits you best.

To be aligned with your expectations, we validate at the start of the project :

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Desired deployment date?

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The expected level of customization (lexicon used, visuals, user notifications, etc.)?

1st methodology :
“Fast Track”

Choose the Fast Track methodology for a fast and efficient implementation of your project. We focus on minimizing time and maximizing deployment speed, so you can achieve your goals faster and with better performance.

Save time while having a relevant and evolving reference base.

A “plug & play” methodology lasting 3 to 4 weeks. This methodology consists of sending your business repository in order to generate the associated skills . Your annual interview forms, career committees and training catalog are integrated, otherwise we offer off-the-shelf forms.

A project timed to the millimeter, with strong deadlines. A commitment from the users to make quick decisions during the project period is necessary.

2nd methodology : “Tailored Track”

Opt for our Tailored Track methodology for a project deployment tailored to your specific needs. We will work closely with you to understand your unique environment and develop a customized solution that meets your requirements and enables you to achieve your goals efficiently.

Define a personalized repository with an accelerated approach thanks to AI
Customize your tool 100%.

Agile methodology including 5 steps: design (scoping), configuration (especially on interconnections with other sirh), change phase (training), testing and then deployment support.

Mobilize professionals with varied profiles to increase the relevance of the defined reference system, a more substantial investment in time but to deliver a customized approach and results tailored to your activity.

Our experts at your side

You are never alone at Neobrain. Once the project is delivered, our Customer Success teams take over to ensure your satisfaction, strengthen the adoption of your users and develop the uses of your platform. Regular exchanges are planned to collect your expectations, and thus contribute to the evolution of your platform.
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As a true partner, you are supported over time by a dedicated and unique contact.

A responsive and attentive customer service

Our Customer Care team is on hand to answer any questions you may have about using the platform.

You can ask your questions by e-mail or directly from your platform, and our Knowledge Base is regularly updated with new articles, tutorials and best practices.

The Customer Care team is also available to answer your questions in French, English, German and Spanish.

An active community to share, be inspired and innovate together

Workshop

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Throughout the year, we organize workshops on a theme related to your issues.

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Your feedback and suggestions help us to optimize the solution to initiate innovative and efficient product developments.

Webinars

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Sharing and feedback are also planned during dedicated Webinars where our customers come to testify. Concrete insights are offered around proven cases of use. Find all the keys to help you achieve your objectives in the context of your HR strategy.

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Product webinars are organized throughout the year to present the latest innovations in the platform.

Customer event

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Every year, we invite our customers to an event ound a unifying theme and sharing with a renowned guest of honor. Our product teams present our roadmap and upcoming innovations.

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It is also a unique moment to share with our HR community, exchange best practices and meet our R&D teams.

Honouring

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We are committed to sharing your successes by inviting you to conferences: a great opportunity to share your feedback with your peers in a friendly setting.

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We also share our clients’ successes at prestigious awards ceremonies.

Newsletter

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Every month, we announce the new features available on our platform.

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Our Customer Success team is then at your disposal to discuss these new features and enlighten you on these uses.

They give us their trust